Good customer service is no longer just about providing a helpful solution; it’s now also a matter of speed. Response times are now a bigger factor than ever before even when it comes to choosing a new provider. In our age of information where it’s so easy to find new solutions in a few clicks, people are starting to think twice if they don’t get attended to quickly. Of course, from your point of view, you take customer needs to heart and have pride in your service. It’s just those unscrupulous, money-grabbing companies out there that should be concerned about losing customers,

I’m not exactly what you’d call a risk taker. However, I once stepped out of my comfort zone and took flying lessons. I was nervous at the start. But my anxiety was quickly allayed by my flight instructor, whose experience and steady-handed guidance kept me safely aloft through the takeoffs, landings, and occasional turbulence. And when it came time for me to fly solo for the first time, memories of my instructor’s words helped me overcome my anxiety. I look back on the flight lessons and solo flight as some of my most memorable experiences. By overcoming my trepidation and taking flight, I not only

As your company grows in both size and number of locations, tried-and-true communication methods such as the phone simply aren’t enough. You need to formulate a long-term strategy that embraces the latest technologies to enhance communications across your entire organization. Many companies have discovered that today’s advanced unified communications as a service (UCaaS) solutions can help. By seamlessly bringing together cloud business phone systems with powerful online meeting and collaboration tools, UCaaS provides a clear pathway to more powerful and productive communications for all. This may seem perfectly logical and even exciting to IT folk out of the gate. But if your company is considering implementing a UCaaS solution, how do

Gone are the days when people only contacted customer service by making a phone call. Today’s savvy consumers expect to be able to communicate with your company however it’s most convenient for them, whether that’s voice, email, online chat, SMS, or social media apps. How can you make sure your call center is ready to handle this new customer service reality? Learn how an integrated call center solution like cloud-based RingCentral Contact Center can bring multiple communications channels together to provide a better overall experience for both your customers and agents. Join one of our experienced Solutions Engineers for a live demo of RingCentral

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