flexible communications
When we speak about flexibility in the workplace, what springs to mind? No, not yoga mats exercising at lunchtime, we're talking about the ability to not be stuck in one place and get things done whilst on the move. In the past, your communications system would have made life very difficult when it came to workplace flexibility. Being away from the desk phone for any reason could lead to frustrated customers and potentially new clients moving on to the next phone number as yours goes unanswered. Traditional phone lines and PBX systems were always restricted to the office, leaving you chained to your desk. Not only this, but separate lines and systems would be required in every office nationally and

SEA_Media
RingCentral congratulates SEA Media, a social media marketing agency in Dayton, Ohio, as the winner of the Teamwork Realized customer story contest. SEA won a $1,000 reward for their team – and our thanks for sharing their story of how the Glip messaging, collaboration and productivity platform makes its team more productive. “We're very thankful,” SEA Media CEO Sara Moore said after learning about the win Thursday. “As a small business, we rely on tools that help us really work efficiently, because that's what really makes a difference – that's what's going to take you from six to seven figures. Of all the tools

Contact-Center-Campaign-Infographic-Blog-Post
In today’s always-connected world, customers expect immediate answers when contacting your call center. Disappoint them, and they’re likely to vent their frustrations at your agents or on social media sites. So how can you create a more happy experience for your customers and your agents? The answer comes from building a more “connected” contact center, one that links agents to the full range of your company’s knowledge sources, such as backend customer, inventory, and billing systems. With quick, ready access to the information your customers want and need, your agents’ productivity—and overall job satisfaction—can really take off.  And that makes for happier customers, too. Discover how the right

IT_Uniformity_Blog_image_r1
Running a company is a complex business. And things only become more challenging as a business starts to grow. For instance, early in a company’s life, the focus is often on innovation and functional delivery of a product or service—with cost efficiency taking a back seat. But as a company begins to experience growth, a shift occurs. Suddenly, the organization needs to find ways to lower overall costs and maximize its investments. And more often than not, management turns to IT to help achieve these greater cost efficiencies. One of the most effective ways for IT to lower business operating costs is to establish and implement system standards throughout the

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