contact center webinar
In the not-too-distant past, the voice call was king in the contact center. In fact, it was really the only game in town. But times have changed—and technology right along with it—and your company needs to keep up, or risk being left behind. Today’s consumers have many options for communicating with your company besides voice, including email, online chat, SMS, and social media. Discover how an integrated and multi-channel contact center can bring all of these channels together into a unified platform that can dramatically improve both customer satisfaction and agent productivity. Join Niel Levonius, Director of Product Marketing, and Chris Leon, Senior Manager of Product

integrate-with-custom-apps 1
In response to developer interest, we have expanded our SDK offerings to include C#, supporting both native .NET apps as well as mobile apps on Android and iOS with Xamarin. With this client SDK, API calls to the RingCentral Connect Platform can be created and maintained easily using Visual Studio and Xamarin Studio. Common use cases supported by the SDK include sending SMS messages, making calls via RingOut, retrieving call log records, streaming call recordings, subscribing for events and sending / receiving faxes. In addition to the ability to handle any RingCentral Connect Platform API request, the C# SDK provides enhanced functionality for OAuth

connected contact center
An integrated cloud solution connects agents to knowledge bases, and connects users to agents via the channels they prefer Did you know that businesses in the U.S. stand to lose $75 billion annually due to poor contact center experiences? That’s according to a recent White House study, which also found that customer satisfaction has not improved significantly in nearly four decades, even as companies have spent huge sums on training agents. And keeping customers happy is not getting easier. Today’s consumers have become accustomed to instant online gratification, which includes access to nearly perfect information—anytime, anywhere, and on any device. If these impatient customers encounter long hold

forrester webinar
Long gone are the days when members of a project team can all get together in one location for meetings and work sessions. Workers today need to be able to easily connect, communicate, and collaborate with each other wherever they may be. So more and more companies are turning to cloud-based business communications tools to help their people get their jobs done. But many businesses are discovering that simply putting a Unified Communications and Collaboration (UC&C) system in place isn’t enough. That’s because workers often cobble together their own sets of tools, creating separate islands of knowledge and resources rather than centralized repositories of collaboration and teamwork. The solution?


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