ISV Sikka blog
Recently, I spoke to about a thousand people from the dental industry in Atlanta at the Georgia World Congress Center for the Thomas P. Hinman Dental Meeting. We were part of the New Product Forum, a discussion on new game-changing products for the dental industry. We were all listening with rapt attention to the speaker who was before me when, from the far side of the auditorium, we heard waves of frantic shouting and yelping. There were people jumping up and sitting with both feet on their chairs. The commotion was so disruptive that the attendees, camera crew, organizers and speaker were completely shocked and

dhc usa
We are delighted to announce that DHC USA has adopted RingCentral Office, an advanced cloud phone solution, team messaging and collaboration, and RingCentral Contact Center, a solution for customer engagement. DHC USA is one of the world’s leading manufacturers and marketers of high-quality products, including skincare items, makeup, fine foods and more. DHC was founded in Japan more than 30 years ago and has offices in Korea, Taiwan, Hong Kong, China and the United States. It is one of the top five Japanese skincare companies and serves millions of customers globally, with annual worldwide sales approaching $1 billion. RingCentral provides DHC with an

contactcenter_IVR_blog
An interactive voice response (IVR) system in your contact center helps reduce your per-interaction costs by letting callers choose between agent-based or self-service help. This capability allows customers to quickly self-solve basic issues such as bill pay and account inquiries, freeing your agents to handle more complex issues. RingCentral Contact Center is a complete, cloud-based solution for your call center that offers advanced IVR functionality. With Contact Center, you can: Ensure callers get routed to the agent that can best handle their needs. Gather data upfront to reduce call handling time. Address all of a caller’s needs directly within the IVR. And much more. Join us on Wednesday, April 13 for a 30-minute

contact center demo blog
You already know how important your call center is to the day-to-day operation of your business. So what’s behind the growing trend among organizations today to move their contact centers entirely to the cloud? In fact, it’s a trend that saw a nearly 50% increase in the number of cloud contact center seats between August 2014 and August 2015. These businesses have already discovered that cloud solutions offer outstanding affordability, simplicity, and reliability. Plus they feature the agility and multichannel capabilities needed to keep up with the shifting behaviors of today’s consumers. So is moving your call center to the cloud right for your company? In this on-demand

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