I am happy to share a fascinating case study describing how 24HR Lockouts, a leading provider of emergency locksmith services, recently leveraged the RingCentral Developer Platform to tightly integrate their custom CRM and dispatch system with RingCentral. 24HR Lockouts’ custom integration leveraged RingCentral’s call management APIs to handle incoming calls, while our SMS APIs were used to send and receive critical service messages. This complete phone and SMS integration enabled 24HR Lockouts reps to engage in real-time, bi-directional communication with customers and locksmiths directly from their custom dispatch software. All data is then logged in 24HR Lockouts’ system for tracking and dispute resolution purposes. Knowing how

Names matter. I don’t often quote Dale Carnegie, but he was right when he said, “Remember that a person’s name is to that person the sweetest and most important sound in any language.” A salesperson who remembers your name is more likely to get the sale than one who calls you the wrong name or botches the pronunciation of it. Product names matter, too. When we announced in June that Glip was becoming part of RingCentral, a surprising amount of the pushback we got from existing customers was on the idea that Glip would be renamed RingCentral Teams. We heard you, and here’s the verdict: Glip will still be

For the past few weeks we’ve discussed the benefits and setup of integrating Office 365 with RingCentral. For those already using the RingCentral for Office 365 integration, the benefits are clear. But like that album purchased for that one catchy track while the other songs become your actual favorites over time, a few practices with this integration will really stick with you. As we move more of our work experience into the browser, learned behaviors begin to change, slowly. At first this transition feels a little strange. But over time the real benefits in efficiency and productivity start to shine. Here are a few tips that I’ve picked up

You are part of a team. Whether that team is in one office or spread across time zones and countries, the requirement is the same: work together and get the job done. Team collaboration software should be simple to use and immediately helpful for getting the job done. We want teams everywhere to get the most out of their time and effort. That’s why we want you to sign up for Glip. To sweeten the deal, we will enter you to win an Apple Watch just for signing up! Glip is your team's destination for planning, sharing, and organizing work. We designed Glip so that teams can jump right


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