2015 stevie award customer service
Our RingCentral solution combined with a great customer experience is a formula for long term customer success. We put passion, dedication and focus into delivering consistent, world-class customer delight. One key success factor has been collecting customer feedback and ratings of our service in a systematic, rigorous, and actionable way throughout the customer lifecycle. Using Medallia, our service platform for gathering customer feedback, we have made a significant investment in a “voice of the customer” program infused into the company DNA. We’re always actively listening to what our customers say, whether in surveys, our online community, or

orientation team
At some point around the turn of the century, when cubicles were on their way out, the open-office was on its way in, and always-on work was building, the conversation around corporate culture shifted from how we spend our time in the office to how we enjoy our office life. No one works 9 to 5 anymore, and the importance of a work environment in which folks are comfortable living as they work cannot be underestimated. No one wants to live in his or her office, but, since most of us spend a lot of time there, it is really important for companies to remain

business teams
It should come as no surprise when we say the way people communicate has gone through a dramatic shift over the past few years. Messaging applications like iMessage, WhatsApp, Line, and WeChat have all set a new standard in the consumer world. In the business world, group messaging applications have emerged, such as Asana, HipChat, and Slack, which have brought teams together to message one another, complete tasks and get work done. Recently, RingCentral discussed the next chapter in business communications and collaboration through its acquisition of Glip. For those of you not familiar with Glip, it's a team messaging and collaboration software-as-a-service for business that works across desktops and mobile

business news
Running your business takes time, lots of time. In an effort to help you stay up-to-date on important business news we’ll be publishing Last Week’s Notable Business News weekly. However, our first post will concentrate on the biggest announcements from June. We’ll share some of the most important business related updates, announcements and news so you’re always in the know. Here’s what happened this past month in business news: 1) Facebook Testing New “See First” Feature A couple weeks ago Facebook began testing a new featured, “See First”. This could be a huge marketing opportunity for businesses of all shapes and sizes. Currently, Facebook maintains control over which posts appear in


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