social media fail
Great customer service has always been important to brands that care about upholding an excellent reputation. But now with the global, always-on culture of social media, providing poor customer service can very quickly turn into a public PR disaster. In 2013, cloud contact center provider Five9 produced a report examining “customer rage” and what companies can do to prevent or limit it. The report found that 85% of consumers will retaliate against a company if they feel they have received inadequate customer service, while 49% of all consumers will stop doing business with that company. Added to this, 18-34 year olds are three times as

drone referrals
Who doesn't love prizes and cash? We are happy to announce that we are holding a referral reward contest! You can win some awesome prizes and gift cards by submitting referrals. You will also automatically be entered into our raffle to win your own aerial drone. Continue reading to learn the details of RingCentral's exciting contest and sweepstakes! Here's how it works: Send referrals to RingCentral. For each referral you submit you will be automatically be entered into our sweepstakes. Plus, if they sign on with us, you will receive a gift card once they remain a customer for 90 days. You also have a

Image for HIPAA Blog Post
Even as healthy individuals, we have all found ourselves sitting in a doctor’s office at some point in time.  Knowing that your doctor will keep your information and conversations confidential is important for several reasons, mainly piece of mind.  The Health Insurance Portability and Accountability Act (HIPAA) has set the regulations for protecting confidential patient data. We are excited to announce that RingCentral now offers a fully HIPAA-compliant RingCentral Office solution.  The new RingCentral HIPAA Business Associate Agreement (BAA) Program delivers reassurance to healthcare organizations that RingCentral has implemented HIPAA safeguards. RingCentral’s HIPAA-compliant solution ensures

secure data
If you’re concerned that your business’s website and secure data is in danger of being hacked, your fears aren't entirely unfounded. Security experts estimate that as many as 30,000 websites are hacked each day — and that no business is too large or small to fall off the radar of hackers. Despite that very real threat, there are proactive steps you can take to minimize the likelihood that your site falls victim to malicious web predators. Here are six simple ways to secure your business’s online data. 1) Keep your software up to date. Sites are commonly compromised because operating software becomes outdated, allowing hackers

Topics

RingCentral Contributors

Guest Bloggers

RingCentral Videos

BirdEye