Technology that limits your ability to on-board new employees is the last thing you want when your business is growing. But that’s exactly what happened with Next Level Security Systems. The company's phone system couldn't scale to match the rapid growth that it was experiencing.
"Essentially, we ran out of licenses. So as we hired new employees, we couldn't give them phones because we didn't want to pay an additional $10,000 to add 45 users as part of an upgraded system," explained Brent Cowing, a senior systems engineer at Next Level
In December 2012, San Diego experienced a multi-day power outage. When TSIA’s headquarters lost power due to the outage, its employees lost all connectivity with both colleagues and customers. With a third of its employees working remotely, TSIA was in need of a better solution for connectivity - one that could withstand power outages and other unforeseen crises.
TSIA is a membership platform for tech executives that enables improved strategic, operational and financial performance. For more than 17 years, the organization relied on an on-premise phone system, but the outage cast its dependence on hardware in a new light.
Checkpoint Technologies had more than a few problems with its on-premise private branch exchange (PBX) phone system. The PBX required an actual human receptionist to direct calls, and it didn't support employees who were working in the field. That didn't pass muster with the HP-certified tech support provider.
"We were expanding - hiring new employees both in our headquarters and throughout the country," Sneha Crews, Checkpoint Technologies' office manager, told us. "Being able to integrate both our in-office and remote employees was essential to our growth."
Further complicating the situation, Checkpoint Technologies was moving to a larger office space. The company's
Timothy Jacquet knows all about business success. As the host of the daily CORE Business radio show, he provides advice to business owners across the country. Tim is also a businessman himself - and one experience he had as Apple Capital Group's vice president of business development demonstrates how having the right tools in place can make all the difference when the unexpected happens.
The time was Labor Day weekend 2008. The place was Houston, where Apple Capital - a commercial equipment finance company - had just opened an
Moving into a new house allows you to de-clutter and reassess what you need. The same is true of businesses that change offices. When data privacy management company TRUSTe was getting ready to move into a new space in early 2011, it made an effort to examine its needs - specifically its phone system requirements.
TRUSTe's products enable businesses to build trust and increase engagement across their online properties. The firm's privacy framework is used by industry leaders including Apple, AT&T and Disney. You may have seen the TRUSTe logo elsewhere, too: it
BoardDocs.com is a provider of cloud-based government document management tools. The company's service, by enabling municipal, county and state governments to upload and publish document packets using the cloud, ensures rapid information sharing between officials and constituents.
In addition, BoardDocs.com's platform looks and operates the same across myriad devices. Whether a user is on a PC, a tablet or a smartphone, the BoardDocs.com experience is identical. That means files may be edited and delivered more quickly and easily than was possible in the past.
But BoardDocs.com doesn't just deliver a disruptive product:
Adam Fishman is responsible for recruiting new drivers to Lyft, a fast-growing ride-sharing service. Adam, Lyft's director of marketing, is responsible for both growth initiatives and operations - which means he's always on the lookout for tools that can help San Francisco-based Lyft gain ground in the urban transportation market.
One of the tools on which Adam's team has grown reliant is RingCentral Office (RingCentral's complete business phone system hosted in the cloud). Before using Office, Lyft's employees were using cell phones to communicate with current and prospective drivers. But that was far from ideal, Adam told us.
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Organic By Nature, Inc. produces organic dietary supplements that promote health and well-being. The company, Tom told us in a recent conversation, was founded with the goal of offering simple, pure nutritional products.
"Our founder, Dave Sandoval, had worked for a conventional supplement company and saw how unscrupulously it was run," Tom said. "He left and started his own company in response."
For a business that has simplicity as one of its guiding values, however, Organic By Nature had a devilishly complex phone system. Tom, who is charged with Organic By Nature's