Jackson Hewitt Tax Services assists millions of people in preparing local, state and federal tax returns every year. Since 2012, Jim Springfield has been the franchise owner and CEO of 82 Jackson Hewitt locations in Texas, Tennessee and Oklahoma. Springfield’s franchise consists of 450 employees dispersed among 42 storefronts and 40 locations inside Walmart and Sears stores.
Jackson Hewitt Tax Services outlets operate according to seasonal demand and are only open between January and April, a schedule that presents unique IT challenges for the franchise.
RingCentral customer Lakeview Professional Services Inc. provides human resource management, accounting, consulting and safety services for residential construction companies.
Based in Corona, Calif., family-owned Lakeview has 130 office staffers in six different locations and hundreds of remote construction employees spread across California, Nevada and Arizona.
Prior to using RingCentral, Lakeview used a Nortel PBX system that dated back to the 1990s. This system became difficult to maintain, requiring an external technician for all servicing. Understandably, this became expensive and inconvenient.
The voicemail system Lakeview had in place also presented a challenge: It relied
Bowman Trailer Leasing has been providing trailers and containers for land, sea and on-site storage since 1972. With locations across 14 states, the company has become the leading trailer rental company on the East Coast. It has more than 175 employees and caters to Fortune 500 companies such as Wal-Mart Stores, Pepsi and Coca-Cola.
Bowman Trailer Leasing is headquartered in Maryland, with 32 locations throughout the East Coast. A majority of its employees work remotely, but it was at headquarters that problems started to arise with the company’s old Avaya PBX system.
Southlands Christian School educates students in pre-school through high school. Founded in 1979, Southlands Christian School has been accredited by the Association of Christian Schools International and the Western Association of Schools and Colleges.
Southlands Christian School recently decided to move its pre-school through 8th grade programs to a campus two miles away from its main campus. Part of this move involved choosing a new telephone system.
The old system that Southland Christian School used was an on-premise Nortel BCM PBX system. It proved difficult to manage, didn't use VoIP technology, and
Dynasplint designs, manufactures and sells dynamic human and veterinary splints. Physical therapist George Richman Hepburn founded Dynasplint in 1981. For humans, the company of 215 employees produces a variety of splints for sports, orthopedic, neurological, ankle and foot, jaw, carpal tunnel, pediatric and external fixation aid. Dynasplint also produces veterinary splints for animals of all sizes, ranging from dogs to horses. All Dynasplint products are made in the United States, and the firm's headquarters are located in Maryland.
Before switching to RingCentral, Dynasplint used a Microsoft OCS PBX system. Although multiple issues had previously
Customer-supported wine producer
NakedWines.com is a customer-funded wine business. By investing in independent wine makers, the company allows winemakers to simply make the product while NakedWines.com focuses on selling and distribution. Founded in the United Kingdom in 2008 and expanding to the United States and Australia in 2012, Nakedwines.com now has more than 200 employees and enjoys international recognition.
A perfect choice for connectivity
NakedWines.com was growing its footprint and needed a phone system that could tie together its U.S. office and its headquarters in the United Kingdom.
“I was looking for a system that would
Experiencing recurring blackouts can be a hassle for any business. And losing power is even more problematic if your phone system goes down along with the lights.
These issues are all too real in some very hot parts of the country, including California's Riverside County. Advertising company REVShare, headquartered in Temecula, Calif., has to shut down its whole office on the hottest summer days (when blackouts are most likely to occur).
With the old on-premise phone system that REVShare was running, that meant that telephone communication with clients and networks was
Having multiple office or job-site locations often means having to handle each site as if it stood alone. This is the problem that Andrew Babic discovered when he joined Cleveland's Catholic Cemeteries Association. The nonprofit organization, which incorporates 18 cemeteries in the Diocese of Cleveland, has eight different offices, each of which had a separate phone system.
Not only were they all separately hosted - which means they had to be managed and paid for