How-To: Transfer (Port) Numbers Into Your RingCentral Account
If you have an existing phone number with a provider other than RingCentral, you should be able to transfer (i.e., port) it into your RingCentral account, whether you are a Fax, Professional or Office customer.
And we recently improved the number-transfer process by:
- adding support for multiple numbers (as many as 100 at once),
- providing increased status visibility (in your online account at Settings > Company Numbers > Pending Numbers > Status),
- and allowing transfers to be scheduled for a specific date.
Before you initiate a number transfer, however, there are a few steps you should take.
1. Keep your current service active
Only numbers that are “active” may be transferred. To be considered “active”, a number must be linked to an account that is in good standing. That means you may not be able to port out a number if you have any unpaid bills with your current (non-RingCentral) provider.
Even if you are up to date on billing, though, don’t cancel your non-RingCentral service until your number has transferred to RingCentral. We need to confirm with your current provider that you own the number before we can port it in.
2. Make sure your billing info is correct
What drives more holdups in the number transfer process than anything else? You guessed it – most delays are caused by incorrect information in transfer requests.
In order for a port to go through on the first try, the information you provide to us about your number (specifically, the name on the account and the address at which the account is registered) must match your current provider’s records exactly.
The best way to get this information right is to have a copy of your latest billing statement handy.
3. Allow enough time for the port to go through
Even if your transfer request is error-free, a number transfer will take between seven and 10 business days.
Plan around this timeframe well before you initiate a port request. Since transfers are dependent on our carriers (i.e., the companies that own and manage our number databases), our ability to speed up porting is limited.
You can help move things along by checking number eligibility beforehand, though. Our porting wizard (at Settings > Company Settings > Company Numbers and Info > Use My Existing Number) can tell you whether your number is eligible to be ported.