Call Recording API
RingCentral is excited to announce availability of its call recording streaming APIs. Call recordings are an integral part of every voice communications service and are already available from RingCentral's mobile, desktop and web applications. This new capability extends the availability of call recordings for retrieval and streaming playback via the API to enable rich integrations to enhance the core capabilities provided by RingCentral. Popular use cases include analyzing recording voice communications to understand and enhance customer interactions, searching recordings to locate data and respond to inquiries, and general archival to enable access for future requirements. The call

3-Legged OAuth
Authorization to gain access to company data is a requirement of every integration and RingCentral is making this easier and more secure by extending its OAuth 2.0 support to include 3-legged OAuth. 3-legged OAuth enables developers to use RingCentral's servers for user login and password reset in an industry standard way. This also allows developers to transparently support enterprise customers that use third-party providers for single sign-on (SSO), such as PingFederate, Okta, and others. The benefits of using 3-legged OAuth authorization include providing a consistent RingCentral login to users and additional security that will be appreciated by enterprise customers, while reducing the amount of code that needs to be written to perform integration with RingCentral

invest virtual data
Twenty years ago a lot of companies fought the “trend” of moving toward email, both for communicating internally and with customers. Nowadays, of course, there’s no question about it. You absolutely must use email or your company will remain in business just long enough to be a laughingstock. Social media is a more recent example. Just about every company should be using it to some degree or another and most of them now understand that, but five years ago, this was much more up in the air. Today, the new innovation you’d be wise to adapt immediately is called data virtualization. Let’s take a closer look at

integrated communications
Businesses are moving applications and communications to the cloud, which offers a unique opportunity to bridge the two with integrated capabilities. They are at a junction to break down silos and utilize tools that enable greater productivity. Last month we held a webinar, led by unified communications expert and IHS Research Director, Diane Myers, and our own VP of Contact Center and Integrations, Marco Casalaina, which offers businesses an opportunity to learn how they can benefit from integrated communications and the options they need to consider. Some of the key topics we are discussing include: How IT managers and business users will be affected by the integration


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