zapier integration
Have you ever wanted to automate something you do manually at work every day? Do you ever ask, “why can’t I create a custom rule on my phone or SMS, in the same way I could for my email Inbox?” Did you ever want to have two apps you use frequently to pass critical information between each other, automatically? Since RingCentral launched Connect Platform in early 2015, customers have eagerly leveraged our open APIs to build a wide array of integrations and automated workflows. Our growing library of integrated apps also serves many of these workflow needs out of the box. Some of our

new relic dashboard
  We’re proud to announce that New Relic, a leading software analytics company, is expanding its existing RingCentral deployment globally and implementing RingCentral Contact Center to support its global customer base. For the past few years, New Relic has used RingCentral Office as its cloud communications solution, providing employees with rich communications and collaboration capabilities. Seeing the support and flexibility our cloud communications solution delivers, New Relic has chosen to scale up its communications globally with RingCentral. New Relic has high standards and expectations for its cloud phone system and aims to provide a VIP experience for customers. This requires a comprehensive contact center

Smooth operator
“Please hold the line, your call is very important to us.” Words to make anyone who has ever been on the receiving end (and that’s all of us) sigh longingly; a bit like a deflating beach ball. It’s usually followed by a looped music track that slowly breaks your spirit for the next 20 to 40 minutes until you finally get through to a human being, by which time you’ve entirely forgotten why you called in the first place. It’s called, ‘The Runaround’.See our friend in the flow chart? This is Bob. He’s currently in the middle of this modern-age telephone limbo. Bob was doing nothing more

accenture_mobile_health_technology
How equipping nurses with the latest mobile communications contributes to better, more cost-effective care. Hospitals striving to become high-performing health systems must overcome a number of chronic challenges. One of the most pervasive and persistent ailments is communication breakdowns between healthcare professionals that can contribute to high costs and mediocre quality of care. In fact, an initiative by The Joint Commission National Patient Safety standards recently identified “improving the effectiveness of communications among caregivers” as one of its primary patient safety goals. Poor communication and collaboration is a huge waste of time. A new study by Accenture finds that difficulty locating other clinicians and knowing how

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