His face exuded calm, but his tail betrayed him.
They say if you want to make the universe laugh, tell it your plans. There’s no way around it, however well we may plan for success, disruptions will arise from unforeseen obstacles. Whilst these problems can cause us headaches in business, it is often how we are able to solve them that determines our success. What if you could stay on top of communications no matter how many spanners are thrown in the works? When it comes to today’s communication systems, you have plenty of options. When the weather turns bad, conditions outside can make it a real challenge to get into work. Just because you are out of the office, doesn’t mean the phone will stop ringing. Whether it’s snowflakes

flexible communications
When we speak about flexibility in the workplace, what springs to mind? No, not yoga mats exercising at lunchtime, we're talking about the ability to not be stuck in one place and get things done whilst on the move. In the past, your communications system would have made life very difficult when it came to workplace flexibility. Being away from the desk phone for any reason could lead to frustrated customers and potentially new clients moving on to the next phone number as yours goes unanswered. Traditional phone lines and PBX systems were always restricted to the office, leaving you chained to your desk. Not only this, but separate lines and systems would be required in every office nationally and

RingCentral congratulates SEA Media, a social media marketing agency in Dayton, Ohio, as the winner of the Teamwork Realized customer story contest. SEA won a $1,000 reward for their team – and our thanks for sharing their story of how the Glip messaging, collaboration and productivity platform makes its team more productive. “We're very thankful,” SEA Media CEO Sara Moore said after learning about the win Thursday. “As a small business, we rely on tools that help us really work efficiently, because that's what really makes a difference – that's what's going to take you from six to seven figures. Of all the tools

In today’s always-connected world, customers expect immediate answers when contacting your call center. Disappoint them, and they’re likely to vent their frustrations at your agents or on social media sites. So how can you create a more happy experience for your customers and your agents? The answer comes from building a more “connected” contact center, one that links agents to the full range of your company’s knowledge sources, such as backend customer, inventory, and billing systems. With quick, ready access to the information your customers want and need, your agents’ productivity—and overall job satisfaction—can really take off.  And that makes for happier customers, too. Discover how the right


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