answering rules api
Call routing and handling via RingCentral Answering Rules are important aspects of configuring business phone systems and today we are releasing our beta Answering Rule API capabilities. For an overview, some benefits of Answering Rules include the ability to do the following: Give each employee and department their own business hours and create unique answering rules as needed. Set after-hours rules to route calls to a home phone number, directly to voicemail, a mobile phone, or any other working number. Routing schedule allows calls to your sales department to transfer to one

brightway insurance
Brightway Insurance set out to make the world a better place for insurance buyers and for businesses selling insurance. It’s fair to say they’ve succeeded; the company has held a spot on the Inc. 500’s fastest growing privately-held companies list eight years in a row, and last year was named the “No. 1 Franchise to Buy in the U.S.” by Forbes Magazine. Today we are happy to welcome them to the RingCentral family as the newest adopters of RingCentral Office and RingCentral Contact Center. Rapid Growth Drives Search for More Efficient Business Communications Solutions

ringcentral connect platform
This month we are excited to release a number of new APIs that will extend programmatic capabilities of the RingCentral Connect Platform with both new and enhanced capabilities. New capabilities include: WebRTC: We released our WebRTC API in beta back in March of this year at the time of the LAUNCH Festival Hackathon. We are happy to announce that this service is now out of beta and available for general use. The WebRTC SDK and demo app is available on GitHub. Thanks

unwanted calls
The phone rings. Your attention is piqued. Is it new business? Your pulse quickens as you imagine the opportunity that awaits. You pick up the phone and introduce yourself in your most professional voice and… …“You are due a large repayment for your PPI claim as well as compensation for that 5 car pile up, remember.” Your shoulders drop and disappointment quickly turns to frustration; this is a business headache you wish you could avoid. Whilst cold calling can be a nuisance that ties up the line and wastes your time, it’s not the only villain when it comes to unwanted calls. There are also the ‘talkers’; those particular individuals

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