growing up without growing old
“Oh, grow up!” Sure, I’ve been told that a few times—most often by someone who doesn’t appreciate my sometimes youthful sense of humor. I usually respond that I’m actually a grown-up who’s in touch with the joyful traits of his inner child. Mixing a little childlike playfulness with the sophistication that comes with maturity keeps me inspired, engaged, and creative. It’s the same for companies. As they scale up into large, efficient organizations, enterprises need to find a way to retain the agility and innovative spirit they had when they were small, nimble firms. By doing this, they combine the best aspects of large and small. A

TCO webinar 1
Cost is naturally an important consideration for any organization that manages a call center. On-premise systems require hardware, carrier service, contractors, and more for each office. Add in new domestic or international offices, and the costs and complexity increase exponentially. That’s why it’s so important your IT department look at both the short- and long-term financial implications of any communications system you’re considering. How can you contain costs while still positioning your business for future growth? Join Chris Leong, Senior Product Marketing Manager at RingCentral, and Jessica Smith, Senior Product Manager at InContact, as they compare the cost benefits of cloud and on-premise call

servicenow integration
When a number of RingCentral customers, who were also ServiceNow users, approached us asking if we could embed RingCentral Office into the ServiceNow application and interface, it was a clear validation of our view that core business applications become significantly more effective when a company’s unified communications solution – namely RingCentral Office – is infused within business critical applications. ServiceNow is currently used by more than 2,000 organizations, some of which are also RingCentral customers. Within those organizations, many employees essentially “live” within ServiceNow to do their jobs. Employee productivity and the delivery of exceptional customer experiences being critical success factors for these organizations, it

it management multiple locations
Having done more than my fair share of business travel to branch offices around the world, I’ve grown fond of the variances in customs and conventions of different places. It’s refreshing to drink tea instead of coffee in London, and it’s interesting to receive a business card in the customary two-handed fashion in Tokyo. These differences are part of the charm and personal enrichment of travel. However, one difference that’s neither charming nor enriching is the inconsistency in the phone systems in offices from country to country—and even from city to city. These variations not only represent a management nightmare for IT and accounting departments, they

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