Imagine you run a business that provides consultancy services to your customers. You have tasked Sally with servicing special accounts and Fred with corporate clients. If you’d like to avoid the expense of purchasing additional phone numbers to dedicate to each employee’s extension, how do you set up your RingCentral account so that Sally’s clients’ [...]

Today’s tip is the first in a new series about call management. We’re kicking things off with answering rules. Answering rules enable you to control how you want to handle incoming calls. They also give you the flexibility to leave the office and not worry about missing an important call. Are you stepping out for [...]

Have you moved to a new office? Changed your phone number? It’s easy to update your contact information on your fax cover sheets for faxes you send from the Call Controller™. Just follow these steps: 1. From the Call Controller, select Menu > Options > Faxes. 2. Click the Personal Information button. 3. Type in your name, company, [...]

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Bonjour, hola, konnichiwa! Want to make or forward calls to other countries? Just adjust your settings in your RingCentral account, and you’ll be all set to go global. 1. In your online account, go to My Settings > Account Summary. 2. Look for the International Calling link. If your account is enabled, you should see the word [...]

‘Tis the season! Do you have a special Black Friday promotion you want customers to know about? Will your office be closed over the holidays? Keep your customers in the know with a custom announcement. Set your message to play while customers are waiting for their call to connect. To add a custom on hold [...]

Customize your customer’s experience with pre-recorded music. It’s easy to add anything from classical to classic rock and keep your customers entertained while they wait. Simply add a pre-recorded .wav file, and no doubt, it’ll be music to their ears. Follow these steps: 1. In your online account, click the My Settings tab. 2. Click [...]

Here’s an advanced tip for users that are familiar with HTML. Many of you may already be using a RingMe button to give customers the ability click-to call access to your business (click here for a quick refresher on RingMe). And while we offer a range of ever-so-stylish RingMe buttons, you may want to create [...]

Here’s a great way to have even more control over your calls. If you’re on another call and don’t want to be interrupted, send a quick message to the caller using text-to-speech technology. Download the Call Controller™, if you haven’t already. When a call comes in, you’ll see the caller’s name and number and have [...]

Download RingCentral for iPhone version 2.0, released September 23, 2010, and make VoIP calls over Wi-Fi! Now you can: • Use your iPhone with RingCentral without using carrier minutes. • Make calls using your iPod Touch or iPad. • Make local calls to the US while traveling internationally. To enable VoIP calling: 1. Download RingCentral [...]

Looking to modernize your desk phones? Get the latest telephone hardware and unify your employees’ experience with business-class desk phones from RingCentral. • RingCentral phones ship pre-configured—simply plug them into your router and start making calls. • Get phones designed for employees, managers, and conference rooms. • Purchase Analog Telephone Adapters (ATAs) to use existing [...]

Numbers like 1-800-FLOWERS or 1-800-CONTACTS probably ring a bell. They’re called vanity numbers. They can help make your number easy to remember and give your company a nationwide presence. If you’re already a RingCentral customer, it’s easy to add a vanity number to your account: Go to My Settings in your online account. Click Add [...]

Travelling abroad? Working from home? Use RingOut to make calls using your RingCentral phone system from any phone or computer. RingOut will help you: 1. Save money The system calls you first before connecting your call, so you won’t be charged for making an outbound call. Use it from a hotel room, for example. 2. [...]