Imagine you run a business that provides consultancy services to your customers. You have tasked Sally with servicing special accounts and Fred with corporate clients. If you’d like to avoid the expense of purchasing additional phone numbers to dedicate to each employee’s extension, how do you set up your RingCentral account so that Sally’s clients’ [...]

This week’s Call Management Series article is how to use RingCentral as a virtual calling card. Next time you’re on the road and want to make a call from your hotel room or discover your cell phone is dead, use your RingCentral number to make calls. You’ll not only save money but also display your [...]

In the second article in our call management series, we’re delving into call screening. Use call screening to take control over who can reach you. Based on who’s calling, you’ll be able to choose whether you want to answer the call, block it, or send it directly to voicemail. When someone calls your company, you’ll [...]

First introduced in the late 1960s by AT&T, toll free numbers have become a ubiquitous communication tool for almost every large company and for a growing number of small businesses. Originally, all toll free numbers used the 800 prefix. Yet, because of growing demand, 888, 877, 866, and 855 were added, and AT&T is no [...]

Get more control over your calls—and block annoying ones you don’t want. Let RingCentral take care of calls and faxes from numbers that don’t have Caller ID. Here’s how to block calls: 1. Log in to your account, and click My Settings. 2. Select Blocked/Allowed Numbers from the menu on the left-hand side. 3. Check [...]

Personally, I won’t answer my phone if I look down at my caller ID and all I see is a phone number. Call me jaded, but I’ve been pestered by unwanted callers enough times to answer my phone without looking at the caller ID first. As a business owner, you don’t want your calls to [...]