In the second article in our call management series, we’re delving into call screening. Use call screening to take control over who can reach you. Based on who’s calling, you’ll be able to choose whether you want to answer the call, block it, or send it directly to voicemail. When someone calls your company, you’ll [...]

Want to add contacts from Outlook to your RingCentral account? It’s simple to import their information directly into your RingCentral Contacts. First, you’ll need to create a .CSV file in Outlook. 1. In Outlook, go to File > Import and Export… 2. Select Export to a file and click Next. 3. Select Comma Separated Values (DOS) and click [...]

Have you ever wanted to share a voice or faxed message with a colleague? Thanks to RingCentral’s integration with MicroSoft Outlook, it’s as easy as sending an email. Just make sure you’ve installed RingCentral Call Controller™. Want to fax something to one of your Outlook contacts? Go to File > Print and select RingCentral Internet [...]

Here’s a great way to have even more control over your calls. If you’re on another call and don’t want to be interrupted, send a quick message to the caller using text-to-speech technology. Download the Call Controller™, if you haven’t already. When a call comes in, you’ll see the caller’s name and number and have [...]

Have you noticed that on a regular basis you’re not completing your ‘to do’ list? Or, do you frequently ponder how the hours in your day just slip away? If you’re like many business owners, you’ve probably read numerous articles on productivity and time management. The standard advice is to allot a certain number of [...]

Personally, I won’t answer my phone if I look down at my caller ID and all I see is a phone number. Call me jaded, but I’ve been pestered by unwanted callers enough times to answer my phone without looking at the caller ID first. As a business owner, you don’t want your calls to [...]