flexi-time
Many businesses currently accommodate flexi-time but new laws brought out in June 2014 mean that all staff can apply for more flexible working arrangements. As of June 29, 2014 30 million workers in Britain will get the right to ask for flexible work hours. In a recent YouGov survey* 12% of SME senior decision makers said that facilitating flexible and remote work was one of their top business headaches. Over a quarter (28%) said that staff productivity was their top challenge in managing the workforce. Over a quarter of those surveyed (27%)

hold music
Does this sound familiar? Something of the utmost time sensitivity forces you to call customer service. Your internet is down; your Vitamix won't blend celery; the tiny sweater you bought for your pet rock arrived in the wrong shade of fuchsia. You dial the number and a robot voice sounds on the other end, asking that you hold for ten minutes. That's fine by you. You're not angry. Then the on-hold music comes on. Swirls of reverby piano, synthesized flutes, and half-awake jazz drumming trespass your senses. You can't pull the phone away from your ear; someone could pick up at any time. You were frustrated before. Now you

MultiLevelAutoAttendant (1)
One of the most exciting features in RingCentral Office 6.3 - the latest and greatest release of Office - is Multi-Level IVR, or multi-level auto-attendant, which allows users to create powerful, sophisticated call-flow configurations with more menu options. This feature has been one of our most requested, and with it, Office becomes more useful than ever for larger businesses. How does the Multi-Level IVR feature work? First, it's currently available only on Office Premium and Enterprise editions - so the following won't apply if you're on a Standard or legacy plan. Second, most

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