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Call Handling Without the Bells and Whistles: The Unconditional Forwarding Feature

Divine CabalfinApril 29, 2013

“How do I set up my extension so that a call just rings to my phone directly?” we've heard some customers ask. There may be times when you want to have callers connect to your extension forwarding number without hearing any greeting or screening. If so, the Unconditional Forwarding feature may be just what you’re looking for. Here's how to access it. In the RingCentral online interface: > Settings > My Settings > Call Handling & Forwarding > Advanced > Add Rule We’ll use the name, “Ring My Phone Directly” to give our sample custom rule a descriptive ring to it. > Follow the prompts until you get to step Read More »

Friday Five: 5 Ways BYOD Is Changing Today’s Workforce

Meaghan Edelstein April 26, 2013

Today’s workforce is changing drastically. Employees have become extremely tech savvy both personally and professionally. Those organizations that embrace Bring Your Own Device (BYOD) policies and initiatives are able to tap into the many opportunities today’s technology has to offer. Here are five key ways the BYOD movement is changing today’s workforce: 1. Employee Engagement and Retention. More and more employees are searching to find progressive companies to work for. Those businesses that hope to attract tomorrow's leaders would be well advised to embrace forward thinking concepts like BYOD. Encouraging your workforce to use their personal devices as a tool rather than prohibiting them will

Jamie Szwiec April 25, 2013

According to the latest numbers, there are more than 1 million mobile apps available to help make life (and work) a little easier for everyone on the go, especially small business owners. By now, you’re probably familiar with business apps like Dropbox, Evernote and Skype. These big-name mobile apps tend to get most of the media mentions and downloads, which can make it easy for you to miss out on some that could be very handy for your small business. To help, here are five free mobile apps (with a couple of low-cost upgrades) that could come in handy and make your small business look pretty savvy:

Ben Foster April 24, 2013

Each week we feature a section from the new RingCentral Support Center (http://success.ringcentral.com). Last week we discussed the number-transfers, and this week we'll be covering Billing. Changing your billing options, such as credit card information, is quick, easy, and you can do it yourself! The Billing section of the Support Portal is your gateway to learn how to make changes to your billing info. Find out how to: Change and update your credit card information View your billing statements Download RingCentral's Credit Card Authorization Form (CCAF) to change a credit card as a non-admin Enable international calling on an account And more! Learn more about Billing on the new RingCentral Support Center at