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Jackson Hewitt Tax Services assists millions of people in preparing local, state and federal tax returns every year.  Since 2012, Jim Springfield has been the franchise owner and CEO of 82 Jackson Hewitt locations in Texas, Tennessee and Oklahoma.  Springfield’s franchise consists of 450 employees dispersed among 42 storefronts and 40 locations inside Walmart and Sears stores. Jackson Hewitt Tax Services outlets operate according to seasonal demand and are only open between January and April, a schedule that presents unique IT challenges for the franchise. “Setting up our phone systems at our branch locations was tricky—our stores are seasonal and remain vacant thereafter,” Springfield says.  “Trying

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We recently exchanged emails with Craig Borowski, an analyst at business software review site SoftwareAdvice.com. Craig has worked for TIME magazine, The China Post, Acer Inc. and the Office of the Mayor of Taipei, Taiwan. He is the author of twelve books and is an expert on internet telephony. We asked him three questions about optimizing voice-over-internet-protocol (VoIP) call quality - read on to see what he said! 1. What kinds of call-quality problems can happen on VoIP? There's actually a whole range of call-quality problems that can surface with VoIP calls. But it's also important to note that pretty much all of them are becoming less and less common. When problems do strike, they usually fall into

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Over the past several years, the RingCentral team has worked hard to provide useful articles for business owners and RingCentral customers looking to boost their business. Today’s Friday Five shares our top five blog posts from the past six months. Never seen these posts before? be sure to click through to read them! 1) The Top 10 Rules of Business Email Etiquette Email etiquette is imperative in every business. What you write, when you send and how you reply can be the difference between a thriving business and one that simply falls flat. In this article we share 10 of the most important rules of etiquette when it comes to email

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