The RingCentral app for iOS and Android recently received a refresh as part of our major Office overhaul. Here are the app's most valuable new features! Better in-call options When you're in a call, the app now presents you with real-time call handling options. You can "flip" the call to another number, transfer the call to a different extension on your account, park the call so another user can pick it up, or switch recording on - all with just a single button press. The addition of this one-touch functionality actually makes call handling easier on the app than with a desk phone. You can perform all of these functions on an IP phone, but you'll

cloud telephone
Consider this: 82 percent of UK SMEs rate telecomms as a medium or high priority investment - yet 61 percent know little or nothing about hosted voice-over-internet-protocol (VoIP) solutions. This discovery was made from a survey* we commissioned in order to get a deeper understanding of the perceptions around cloud telephony in the UK. Despite the recent explosion in cloud computing, awareness of cloud phone solutions is significantly lacking. Many businesses, it appears, have yet to realise that cloud telephony offers significant benefits. Just how substantial are these benefits? Look at the opinions of those who are familiar with hosted VoIP. Four out of every five people

A dramatic shift in the way we work is rendering one's physical presence at meetings very tricky to manage. More than ever, businesses are operating across multiple locations with an agile workforce, while simultaneously seeking to drive down the cost and environmental impact of travel. Yet meeting virtually raises the possibility that some vital aspect of human interaction is left wanting. After all, no matter how good the technology, audio conference calls cannot provide the same level of personal engagement as a face-to-face meeting. And without visual interaction, managing group conversations on a telephone can be cumbersome. Traditional video conferencing partly alleviates these concerns, but it introduces its own complications:


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