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The Littleton Group assists its clients nationwide by providing them with customized insurance claims administration and litigation management programs. Founded in 1979, The Littleton Group has 125 employees dispersed amongst 24 locations throughout Texas and New Mexico. The employees at all of The Littleton Group's locations are using several of RingCentral’s features on a daily basis. One of the most useful feature for them has been the ability to record phone calls to obtain statements needed for insurance claims. “With our previous service, we had all of the adjusters lines recorded, which meant every call because that was the

work-life balance
Staff retention is no easy feat for SMEs. From a business perspective, SMEs are trying to find a place for themselves among larger competitors in their market while keeping their operating costs to a minimum. However, to grow and be successful, SMEs need to attract and pay for the best employees, keep them happy, and most importantly retain them. SMEs don’t have the luxury of a well-known brand to retain staff, and the knowledge that their staff does have, has to remain within the organisation. These three tips for SMEs on staff retention can also help your employees achieve a work-life balance: 1)     Give staff access to the best technology Today

pr summit pros
Earlier this week the RingCentral Social Media and PR teams attended the San Francisco PR Summit. Dozens of professionals in public relations, content creation and marketing spoke, gave advice, and shared their insights. Many were CEOs who had started their own companies, others were business journalists with expertise in tech and start-ups, and others were self-made content creators and digital media specialists. Here are the five of the key points we learned from this year's PR Summit: 1. Find Newsworthy Topics Jason Miller (@JasonMillerCA), the Senior Manager of Content and Social at LinkedIn, talked about a term he called


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