We recently exchanged emails with Craig Borowski, an analyst at business software review site Craig has worked for TIME magazine, The China Post, Acer Inc. and the Office of the Mayor of Taipei, Taiwan. He is the author of twelve books and is an expert on internet telephony. We asked him three questions about optimizing voice-over-internet-protocol (VoIP) call quality - read on to see what he said! 1. What kinds of call-quality problems can happen on VoIP? There's actually a whole range of call-quality problems that can surface with VoIP calls. But it's also important to note that pretty much all of them are becoming less and less common. When problems do strike, they usually fall into

Over the past several years, the RingCentral team has worked hard to provide useful articles for business owners and RingCentral customers looking to boost their business. Today’s Friday Five shares our top five blog posts from the past six months. Never seen these posts before? be sure to click through to read them! 1) The Top 10 Rules of Business Email Etiquette Email etiquette is imperative in every business. What you write, when you send and how you reply can be the difference between a thriving business and one that simply falls flat. In this article we share 10 of the most important rules of etiquette when it comes to email

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Did you know? A large majority (85 percent) of employees at small and midsize businesses in the UK have separate numbers for landlines and mobile phones.  This model suits some - but not all - people, UK business owners and IT decision makers tell us. Fifty-eight percent of SME employees like to have calls forwarded to a mobile when not at their desk. But that leaves 42 percent who prefer their calls to remain separated. These findings paint a picture of widely divergent phone-use preferences - yet dissatisfaction need not be the inevitable result. There is a solution that meets everyone's requirements. This solution is cloud telephony. A cloud phone system can be configured with a single number


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