finance sector
The Financial Conduct Authority (FCA), formerly the Financial Services Authority (FSA), is responsible for regulation and conduct in UK retail, wholesale and financial markets with an objective of reducing financial crime.  The CP07/9 report, first issued in 2009, proposed that FSA-authorised companies should record relevant telephone conversations so that they can be referenced as evidence in the event of an investigation.  Additionally, it was expected that the recording of calls would lead to an increase in best practice, compliance, customer satisfaction and market confidence. A number of consultations have taken place since the original report including a

phone fun
The telephone was arguably one of the most important technological inventions of the 19th century. It completely shaped the way that humans communicated. Most of us know that Alexander Graham Bell first invented the telephone in 1876, but there are many other facts throughout the history of the telephone that are nearly unknown! Here are the top five:   1) The first phone call was between Alexander Graham Bell and his assistant, Thomas Watson. On March 10, 1876, Alexander Graham Bell made history by speaking into a telephone and proclaiming,

lead gen
In my last post, I talked about the importance of autoresponders and lists in building an online presence for your business. Now that you have done this, the next step is to establish a personalized message to put on your website. This will be the section where potential customers can fill in their names and email address information in order to receive whatever you are giving away for free (such as: an eBook, newsletter, advice, etc.), also referred to as a lead generation form or landing page. Check out a working example of a lead gen page here.

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