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With vast amounts of data about your customers available thanks to today’s technology, and the multiple ways of reaching out to them, there’s no excuse for not going that extra mile. Brands are able to anticipate buying habits, respond to comments in real time, track location-based information, and be available 24/7. So why are so many customer loyalty schemes lagging behind these technological advancements? Let’s take a look at how technology, cutting-edge customer feedback and just plain old attitude shape some of the most innovative approaches to customer loyalty around today. 1) Build loyalty into the fabric of your company. We can’t even begin to think about customer loyalty

gartner video
Is transitioning to the cloud a business altering decision? Absolutely, and it can save your IT team money and energy. In this video featuring Gartner, the future of cloud phone systems is discussed. Daniel O'Connell, Research Director at Gartner, discusses how companies can transition from an on-premise PBX system to the cloud. He also discusses the benefits of a BYOD policy in the workplace. Kira Makagon, EVP of Innovation at RingCentral, shares her perspective on cloud communications and why BYOD is the future

rc voip
One of the best ways to deal with growing pains—that extra investment you need to make in terms of funds, manpower and hard work when you want to grow your business—is to switch to VoIP. VoIP has made leaps and bounds in terms of reliability and functionality. You can expect consistent excellent quality service performance and at least 99% uptime with good VoIP service providers. The question then is: how do you leverage VoIP to help with your business growth? Save and Invest in Other Crucial Growth Ventures One of the main benefits of switching to a VoIP phone system is the immediate


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