social care
Social media marketing and social customer care have merged. “Always on” customers are turning to each other for answers to product and service questions, and businesses can benefit from this. In a conversation that I had with a cable and satellite customer service agent, he stated that a single percentage point reduction in call volume was worth seven million “bottom line” dollars. That drives an interest in call deflection, and generally means moving support interactions away from a dedicated, yet expensive support team. As a result the social customer service implementations at leading communications, tech and financial service providers increasingly include peer and social agent channels. In a

global excellence
We are honored to announce that RingCentral has received the Global Excellence Award for Outstanding Product/Service! We were recognized for an innovative mobile-centric approach to cloud-based business communications technology that is disrupting the global business communication solutions market. The Global Business Excellence Awards are independent awards programs not affiliated with any magazine or newspaper. They are marketed and administered by Awards Intelligence, the UK's largest provider of business awards and personal honors support services, news and information

meetings comp
Setting up and hosting a video conference with RingCentral is easy and convenient. And with our recent 6.3 launch, hosting and scheduling a video meeting is simpler than ever. You can utilize all kinds of features such as screen sharing, mark-up and drawing tools, integrated chat and multi-point HD video conferencing. You can even hold meetings with up to 50 participants on RingCentral Office Enterprise edition; for smaller meetings, you can choose our Premium edition with 25 people per meeting, or Standard edition with 4 people per meeting (see our


RingCentral Contributors

Guest Bloggers