RingCentral Connect - Page 12 of 146 - RingCentral's Blog

Introducing RingCentral’s New Support Center

Ben FosterApril 9, 2013

The new RingCentral support center is here! What does that mean for you? First, we've consolidated all RingCentral support content - both videos and knowledge base articles - into one place. That means you can find out how to configure your RingCentral system with a minimum of hassle. Need to get information on changing your credit card information, for example? Simply click the Billing button on the support center's main page, then look in the "Related Topics" area on the right for the post entitled "Update Credit Card Number". (You can also watch a Billing Overview video within the Billing section.) Second, the new support center enables Read More »

Stop the Press (Release): 4 PR Tips for Small Businesses

Jamie Szwiec April 8, 2013

Have you ever sent out a press release and wondered why no local reporters called to cover your big story? There could be several reasons why your news wasn't picked up, the major one being that your release wasn’t newsworthy. It might have been another promotional announcement filled with a bunch of marketing mumbo-jumbo. It happens all the time - just ask any reporter. They get hundreds of press releases a day with no real or relevant story for them to share with their audience. And, if there was any news in the release, it was probably buried in a bunch of heavy content and long paragraphs. To keep this from happening to

RingCentral Team April 5, 2013

If you use an IP phone with your RingCentral service, you may have noticed a red message-waiting indicator (MWI) on the top of the phone that lets you know when you've received a message. And most of the time it works - somebody calls your company, you're not available, they leave you a message and the light goes on. Simple, right? Not so fast. You may see a lit MWI even when you don't have a new voicemail. What's going on? Is it: a) A haunted phone, b) An extra-terrestrial life form attempting to contact your business, c) or your phone letting you know that you've received a fax or text message? Answer c) - a

Meaghan Edelstein April 4, 2013

Did you know April is International Customer Loyalty Month? In honor of this, today’s Friday Five post is dedicated to the best ways a business can create and cultivate customer loyalty: 1) Provide Products and/or Services People Love. Before any business can hope to achieve customer loyalty, it must first provide something of value. The more people love what you’re selling, the more likely they are to come back. If your product or service isn't something people love, it will be extremely difficult to create loyalty, even if you do everything else right. 2) Treat Every Customer Like Gold. It’s difficult to be loyal to a business that doesn't treat you well. Even