You wouldn’t want every business call to ring on your mobile while having dinner with your family, would you? But you can still be virtually available when away from the office. Unless you’d simply want to send all your callers to voicemail during social times, this blog is meant especially for you. Yes, you can give your customers the human touch... 
Imagine you run a business that provides consultancy services to your customers. You have tasked Sally with servicing special accounts and Fred with corporate clients.
If you’d like to avoid the expense of purchasing additional phone numbers to dedicate to each employee’s extension, how do you set up your RingCentral account so that Sally’s clients’...
Tuesday-Tip
Have you ever considered when was an ideal time of the year to recognize valuable customers through a cost and time saving method while promoting your business? RingCentral is sharing the opportunity of how to successfully accomplish this by celebrating customer appreciation for the month of November.
Customer appreciation is an...
The final article in our call management series takes a look at call forwarding. This highly useful feature enables you to get your business calls wherever you are, and wherever you need them to be. By setting up call forwarding, you can send your calls to any phone you want – home, mobile, office, or even to a coworker’s phone.
Here’s...
The next article in our call management series covers call logs. Get a complete record of every call and fax that’s coming into and going out of your company with call logs.
You’ll be able to see the number of the caller, number or extension dialed, calling credits used, and time, date, and length of the call. You can even see if the call was recorded....
This week’s Call Management Series article is how to use RingCentral as a virtual calling card.
Next time you’re on the road and want to make a call from your hotel room or discover your cell phone is dead, use your RingCentral number to make calls. You’ll not only save money but also display your RingCentral number as the Caller ID. And the calls...
The next article in our call management series focuses on call recording. Recordings can come in handy when you want to train new employees, evaluate customer service calls, or save conversations for legal reasons. It also eliminates the need to take notes so you can give the caller your full attention.
It’s easy to keep a record of important calls...
In the second article in our call management series, we’re delving into call screening.
Use call screening to take control over who can reach you. Based on who’s calling, you’ll be able to choose whether you want to answer the call, block it, or send it directly to voicemail.
When someone calls your company, you’ll see their Caller ID information...
Today’s tip is the first in a new series about call management. We’re kicking things off with answering rules.
Answering rules enable you to control how you want to handle incoming calls. They also give you the flexibility to leave the office and not worry about missing an important call.
Are you stepping out for lunch? Going on vacation? No problem....
Have you moved to a new office? Changed your phone number? It’s easy to update your contact information on your fax cover sheets for faxes you send from the Call Controller™.
Just follow these steps:
1. From the Call Controller, select Menu > Options > Faxes.
2. Click the Personal Information button.
3. Type in your name, company, email...
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Want to add contacts from Outlook to your RingCentral account? It’s simple to import their information directly into your RingCentral Contacts.
First, you’ll need to create a .CSV file in Outlook.
1. In Outlook, go to File > Import and Export…
2. Select Export to a file and click Next.
3. Select Comma Separated Values (DOS) and click Next.
4. Select...
With the RingCentral App for iPhone version 2.1, you can make VoIP calls over Wi-Fi directly from your iPad or iPod Touch.
Downloading the App is free for all RingCentral subscribers, and you don’t have to use carrier minutes for these devices. Simply use your iPad or iPod Touch to make calls using WiFi or a 3G data connection.
To start making VoIP...
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