Friday Five: 5 Social Media Tips for Entrepreneurs

We’ve introduced you to several features within the new RingCentral Support Center over the past several weeks. Today, we’ll discuss the Support Center’s User Settings section. A “user” is a unique extension within a RingCentral account. Users can have their own direct numbers (a.k.a. lines), as well. Why do user settings matter? Whether you are [...]

Thus far we’ve discussed the new RingCentral Support Center’s Billing, Number Transfer and Company Settings sections. This week we’ll be covering the Auto-Receptionist. What is the Auto-Receptionist? As its name suggests, it controls what callers hear when they reach your RingCentral business number. In Auto-Receptionist, you control your settings for: – Greetings: where you can [...]

At the very end of 2012, RingCentral introduced Business SMS – the first-in-class SMS solution that makes it possible to send and receive text messages at your RingCentral business number. Here’s a quick cheat sheet to help you get the most out of Business SMS. What Do I Need? To use Business SMS, you will [...]

A few months ago I blogged about how we at RingCentral are working hard to improve the service we provide. Part of that commitment is our new Support Center, introduced just a couple weeks ago. As we continue on our journey to improve the RingCentral customer experience, we are always looking to provide better assets [...]

Thus far in the “New RingCentral Support Center” series, we’ve discussed the Support Center’s number transfer and billing sections. In today’s post, we’ll walk through its Company Settings section. What are Company Settings? Put simply, they’re settings that affect your RingCentral phone system at the company level – that is, for your main company number [...]

“How do I set up my extension so that a call just rings to my phone directly?” we’ve heard some customers ask. There may be times when you want to have callers connect to your extension forwarding number without hearing any greeting or screening. If so, the Unconditional Forwarding feature may be just what you’re looking [...]

Each week we feature a section from the new RingCentral Support Center (http://success.ringcentral.com). Last week we discussed the number-transfers, and this week we’ll be covering Billing. Changing your billing options, such as credit card information, is quick, easy, and you can do it yourself! The Billing section of the Support Portal is your gateway to learn [...]

Interested in transferring (a.k.a. porting) an existing telephone number into your RingCentral account? You can manage the entire process online – and our new Support Center can help. Visit the Support Center’s Number Transfer section for information and how-to’s related to number transfers. You’ll find a video overview of the steps involved in a transfer, [...]

The new RingCentral support center is here! What does that mean for you? First, we’ve consolidated all RingCentral support content - both videos and knowledge base articles – into one place. That means you can find out how to configure your RingCentral system with a minimum of hassle. Need to get information on changing your credit card [...]

If you use an IP phone with your RingCentral service, you may have noticed a red message-waiting indicator (MWI) on the top of the phone that lets you know when you’ve received a message. And most of the time it works – somebody calls your company, you’re not available, they leave you a message and [...]