A fascinating survey conducted by RingCentral shows an emerging trend in the way America’s small businesses are operating. Here’s the scoop. When I first started writing for RingCentral, one of the ideas thrown around in our early brainstorming sessions was to open up the data that customers were providing the company in order to help business... 

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1) Spies OK, that’s a bit exotic, but the earliest adopters of sending voice packets as data were intelligence agencies that were testing it as a secure communication method. And now the NSA is openly adopting VoIP to improve organizational efficiencies. 2) Carriers Telecom companies were amongst the first to use VoIP. Anyone remember MCI? The... 

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by John Sung Kim, founder of Five9 Many have speculated on the future of VoIP. The reality is, there are actually five distinct and separate markets for voice over the net: - Consumer Free VoIP - Consumer Home VoIP - Small Business VoIP - Large Business VoIP - Telco VoIP This month we’ll cover the first category of consumer free. In 2004 I started... 

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Pam saves her job on the hit show ‘The Office’ by not buying a VoIP phone system. Punch-key PBXs (traditional office phone systems with those old RJ-11 phone jacks) have officially crossed over into comedic territory. Most businesspeople now know that a VoIP-based phone system allows offices to be much more efficient, and a recent episode... 

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Popular lore has it that the telephone was invented solely by Alexander Graham Bell – but the truth is, many people contributed to the development of telecommunications technology. Bell may or may not have been the first person to actually get a phone to work; what is clear is that he was the first to be awarded a patent. The first telephones... 

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