Cloud computing has definitely been a hot IT topic for the last couple of years. Most small business owners have a basic understanding of this rapidly evolving technology, but many are still unfamiliar with much of the terminology that surrounds cloud computing.
Before delving into the some of the most common cloud-related terms, let’s first define... 
Thanks to mobile technology, being a small business owner no longer means being tied to an office for 12 hours a day. With the benefits of a mobile device, not only can you keep up with email and social media sites on the go, you can literally have all of the benefits of a professional phone system in the palm of your hand.
RingCentral mobile apps are...
Calling all owners of frustrating, headache causing hardware! Want to go to Las Vegas? Here’s your chance. We’ve just extended the deadline for our No Hardware Video Contest. The new deadline for video submissions is now Friday, August 5th to give you two extra weeks to enter.
The Details:
Create a short video (no longer than 2 minutes) describing...
Not so many years ago, obtaining a phone system for your small business meant purchasing expensive and complex hardware, as well as having a technician to set it up and maintain it. For many business owners, the cost and inconvenience were enough to prevent them from investing in a professional phone system. When you now consider the benefits of cloud-based...
In this first post of a two part blog series about selecting the best office space for your small business, we’ll be sharing the signs of when it might be time to venture beyond a home office. On Monday, we’ll be providing you with creative and cost-effective solutions when you need outside office space – all on the RingCentral...
The next article in our call management series focuses on call recording. Recordings can come in handy when you want to train new employees, evaluate customer service calls, or save conversations for legal reasons. It also eliminates the need to take notes so you can give the caller your full attention.
It’s easy to keep a record of important calls...
Get more control over your calls—and block annoying ones you don’t want. Let RingCentral take care of calls and faxes from numbers that don’t have Caller ID.
Here’s how to block calls:
1. Log in to your account, and click My Settings.
2. Select Blocked/Allowed Numbers from the menu on the left-hand side.
3. Check the box next to Block all calls...
With Halloween just around the corner, we thought we’d count down the top ways to scare away business. Yes, customers can be spooked even before you get the opportunity to sell them anything. Are you guilty of any of these horrifically bad telecommunication strategies?
8. Have Your Mom, Spouse, Son, or Babysitter Answer Your Business Phone
This is...
Receiving comments from happy customers makes our day. We get lots of great feedback from business owners who consider RingCentral to be a key component of their success. So, we wanted to take this opportunity to thank all of our customers and share just a few of their amazing messages that we’ve received recently.
Do you use RingCentral? We’d love...
Never miss an important voicemail when you’re out of the office or away from a computer. Checking your messages by phone is a snap. Just follow these five easy steps:
1. Dial your RingCentral number.
2. Press * as soon as you hear the phone ring or the recorded message play.
3. Enter your password and hit the # key.
4. The auto-receptionist will...
Now that you’ve read our Tuesday Tip about setting up music on hold, we’d thought we’d carry on the musical theme with some basics on how to choose on hold music that best promotes your brand image while also keeping your callers entertained. With a variety of new music options available at RingCentral, you’ll definitely find something just...
For small business owners, a toll free number is well worth the investment. An 800, 888, 877, or 866 (855 available in October) number can support marketing efforts and increase the ability to serve customers. If you’ve been on the fence about whether or not you should get a toll free number for your business, here are a few reasons why it’s a...
With the increasing number of hours that we’re all working online, it can sometimes seem like an interruption to answer the phone. However, while it can feel like a chore to pick up a call when you’re entrenched in another task, it’s always smart to consider that every time the phone rings, it may be a new customer wanting to learn about what...
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