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RingCentral customer Lakeview Professional Services Inc. provides human resource management, accounting, consulting and safety services for residential construction companies. Based in Corona, Calif., family-owned Lakeview has 130 office staffers in six different locations and hundreds of remote construction employees spread across California, Nevada and Arizona.  Prior to using RingCentral, Lakeview used a Nortel PBX system that dated back to the 1990s. This system became difficult to maintain, requiring an external technician for all servicing. Understandably, this became expensive and inconvenient. The voicemail system Lakeview had in place also presented a challenge: It relied on a hard drive which had to be replaced over time. And MCK units needed to be used to convert

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We know quite a few of our customers use Google Voice to manage their personal calls. It's a very good "lite" version of RingCentral with some basic forwarding and call handling options. We're also aware that those of you who have the RingCentral and Google Voice apps installed on your Android smartphone have experienced problems - specifically, that Google Voice would not work properly. While uninstalling the RingCentral app does solve the issue, we wanted to devise a way to let both apps operate in concert with each other. That's why, in the Android version of our app, it's now possible to make a quick and easy fix. The root cause of the problem is

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The RingCentral app for iOS and Android recently received a refresh as part of our major Office overhaul. Here are the app's most valuable new features! Better in-call options When you're in a call, the app now presents you with real-time call handling options. You can "flip" the call to another number, transfer the call to a different extension on your account, park the call so another user can pick it up, or switch recording on - all with just a single button press. The addition of this one-touch functionality actually makes call handling easier on the app than with a desk phone. You can perform all of these functions on an IP phone, but you'll

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