As a business owner, you’ll almost certainly have to face an angry or irritated customer at one time or another.  Even when doing your best to please them or correct a situation that has gone awry, it can still be a stressful and frustrating situation for any business owner who values each and every customer. It’s been well-documented that... 

---

PDF, PPT, RTF, EPS. These aren’t new companies, government agencies or texting abbreviations. They’re just a few of the file formats you can send with RingCentral Fax. RingCentral’s FaxOut and fax-by-email features support more than 50 different file formats. Whether your attachment was produced in Photoshop, PowerPoint, Word or another... 

---

Too often, it’s not until after a natural disaster occurs that a business realizes the importance of emergency preparedness. In fact, according to research conducted by The Institute for Business & Home Safety (IBHS), at least 25 percent of businesses will close after a natural disaster and never reopen. Whether it’s a hurricane, tornado,... 

---

Do you know what your callers are doing while they’re on hold? If they hear silence, more than half will likely just hang up, and a third will never call back. Unprofessional or poorly scripted on hold messages will have a similar effect. The reality is that you can easily lose customers by not capturing their attention while they’re waiting... 

---

Business awards can provide small business owners with incredible opportunities to obtain free publicity, as well as win cash and prizes. The increased exposure that you may receive if you become a winner or finalist can drive traffic to your website and provide valuable credibility for your business that can translate directly into new opportunities. Throughout... 

---

Transfer calls on the fly with Call Flip Stepping out of the office? Heading back to your desk? Try Call Flip the next time you’re on the move. This nifty feature enables you to transfer calls between any two phones. Flip a call from a desk phone to a mobile phone or a mobile phone to a home phone …you get the idea. To set up Call Flip: Log... 

---