For those of you who use IP phones with your RingCentral service, such as the Linksys IP Phone SPA-942, you may have noticed a red indicator light on top of your phone that lets you know when you’ve received a message. And most of the times it works—somebody calls your company, you’re not available, so they leave you a message and the light goes on. Simple, right?

Not so fast. There have been a few reports made by customers who experience a lit message indicator without an accompanying voice message.

What’s going on? Is it:

a) A haunted phone
b) An extra-terrestrial life form attempting to contact your business
c) Your phone letting you know that you’ve received a fax message

If you answered b), we’re glad you have a great marketing team, but we haven’t expanded our phone service to reach outer space. At least, not yet.

Chances are that you have a fax message that’s waiting for you. Simply log into your account or open Call Controller™, download your fax, and the message indicator light should go out.

That is, until the next message arrives.