reports
We are pleased to announce the release of a new feature that will help you stay organized and up-to-date on all telecommunications happening within your business. Our new feature, RingCentral Reports, is available on the web for Office Edition users, will give administrators and group managers historical usage analysis and trending metrics in an easy-to-read graphical format. With reporting you will be able to gain essential insight into how your company utilizes your phone system to enhance business performance. Administrators and group managers can now see a summary of activity that includes: call queue activity, user activity and phone number activity. You can also see a

optimum
RingCentral customer, Optimum Healthcare Solutions Group, was founded in 2003 and provides a wide range of medical and health services for both the individual and larger corporation. The company has grown rapidly into a one-stop-shop that provides full assessment, treatment, rehabilitation and performance continuum for all of its patients. Today, Optimum Healthcare has 32 employees located across 24 clinics, spanning seven counties in the UK. Life for Optimum Healthcare before RingCentral Before RingCentral, Optimum Healthcare was receiving upwards of 500 inbound and outbound calls a day. The legacy IPEC 50 phone system the company was using could not cope with only four lines, which

phone pet peeve
You’re in the office peacefully trying to work, but that unanswered, ringing phone is stopping you. Do you calmly shut the noise out? Grind your teeth and try and relax? Or, do you march over to the ringing phone and pick it up, annoyed at the interruption? Perhaps, this is the office telecommunications ‘issue’ that bothers you the most, or maybe it’s a call getting transferred to you, and then getting lost in the system that irks you more. YouGov, on behalf of RingCentral recently surveyed over 1,000 British companies to find out what telecommunications issues they found to be very annoying. Based on the results, here

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