by John Sung Kim, founder of Five9 Many have speculated on the future of VoIP. The reality is, there are actually five distinct and separate markets for voice over the net: - Consumer Free VoIP - Consumer Home VoIP - Small Business VoIP - Large Business VoIP - Telco VoIP This month we’ll cover the first category of consumer free. In 2004 I started... 

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Twitter has become an essential customer service tool in today’s business world, but finding the right Twitter client can be a challenging process. TweetDeck and Seismic are the most popular, but they don’t necessarily have the features you need to support your social media efforts. We put together a list of some of our favorite business-centric... 

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These great iPhone apps will help you survive the daily grind. The introduction of the iPhone into everyday life has done more than make it easier to contact your friends and make you an amateur photojournalist. It has also helped immensely in the business world. We wanted to tell you about some iPhone apps that you might not know about that will... 

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Faxing has become one of those technologies that you can’t do without. Do you ever have those moments in life when you wonder how people survived in the past without a certain technology? I often ask my mother how she grew up on the Texas coast without air conditioning and she always says “we didn’t know any better”. Every time... 

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Transforming your office can lead to more money in your pocket too Running an ecologically friendly business is not only a good investment for us and our community but also a simple way to conserve energy and save money. After a long day at the office who really remembers to turn off their computers anymore? Unfortunately, most of us aren’t aware... 

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Pet prescription company creates a publicly traded brand with their toll free number Another in my series of posts highlighting companies who have made incredible use of their toll free vanity phone number. Founded by Marc Puleo in the go-go days of the internet, 1800PetMeds is yet another perfect seven-digit mnemonic for a toll free number that matches... 

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