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What’s Compelling About Cloud Phone Service? Cost, Mobility, Flexibility Top the List

Curtis PetersonMay 22, 2013

Businesses are fed up with old-school on-premise phone systems' limitations. But cloud phone services offer features that on-prem systems can't - at attractive prices, to boot. RingCentral recently worked with Dimensional Research, an independent research firm, to poll about 300 corporate IT decision-makers. Among the survey respondents who are using a private branch exchange (PBX) phone system, fully seven in 10 said their PBX is creating "challenges" to doing business. What specific features are lacking in PBXs? A little less than a quarter of PBX users said their phones are too hard to manage. The same percentage noted that they can't integrate their phone system with other platforms (like a customer relationship management application). Read More »

The New RingCentral Support Center: Messages and Notifications for Users

Ben Foster May 21, 2013

RingCentral provides notification options for faxes, fax transmission results, voicemails and more. Do you know how to configure notification settings the way you want? It's easy to access message and notification settings at the user level. Once you've logged in to your RingCentral account, simply hover over Settings and select "My Settings". You'll see a "Messages & Notifications" button on the left side of your screen; click it to get to the message and notification settings area. Here you can opt for a default or custom voicemail greeting, choose whether your extension will take voicemail messages (voicemail is on by default) and determine where notifications get delivered. Message and notification settings are particularly important for

Ben Foster May 20, 2013

RingCentral introduced a revamped softphone late last year - it's available as a free download to all RingCentral customers. (Note: you must be on the latest RingCentral platform to download the new softphone.) What does the new softphone do, and how has it been improved? Read on to find out! What's the softphone for? The RingCentral softphone (formerly known as the Call Controller) is an application program that enables RingCentral customers to call and fax using their PCs or Mac computers. RingCentral Fax customers will only have access to the softphone's fax functionality. RingCentral Professional customers can receive calls on the softphone (and place calls, if their account has been equipped with a DigitalLine). RingCentral

Meaghan Edelstein May 17, 2013

Over the past several months, LinkedIn has implemented numerous updates. If you tweak your profile around these changes, you can increase your visibility, impact and influence on the social network. Today’s Friday Five covers five of LinkedIn's most important changes and how to use them to your advantage. 1) Updated Privacy Policy and User Agreement. Just this week LinkedIn updated its Privacy Policy and User Agreement. The changes are significant and should be noted by anyone using LinkedIn. It’s important to play by the rules to ensure you’re not removed from the platform. Remember, by simply using LinkedIn you agree to the site's policies. Here are a few